Privacy Policy

Home / Privacy Policy

Introduction

At New Horizons Disability Care, we are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

We may collect personal and sensitive information necessary to provide our services, including:

  • Full name, date of birth, and contact details
  • NDIS participant information and plan details
  • Health and medical information relevant to your care
  • Emergency contact details
  • Information provided through enquiries or forms on our website

We only collect information that is relevant to delivering safe and effective support services.

How We Use Your Information

Your information is used to:

  • Provide and manage our disability support services
  • Develop personalised care and support plans
  • Communicate with you, your family, and carers
  • Meet our legal and regulatory obligations
  • Improve our services and customer experience

We ensure your information is only used for the purpose it was collected.

How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

This includes:

  • Secure storage systems and data protection measures
  • Restricted access to authorised staff only
  • Confidential handling of sensitive information

Sharing of Information

We may share your information with:

  • Healthcare professionals and service providers involved in your care
  • Government agencies such as the NDIS (where required)
  • Authorised representatives (with your consent)

We do not sell or rent your personal information to third parties.

Access and Correction

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if your information is inaccurate or outdated

To request access or updates, please contact us using the details below.

Website & Cookies

Our website may collect limited information such as browser type or pages visited to improve user experience. This data does not personally identify you.

We may use cookies to enhance website functionality and performance.

Complaints

If you have concerns about how your information is handled, you can contact us directly. We will take your complaint seriously and respond promptly.

You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws or our services. The latest version will always be available on our website.

Your Privacy Matters

At New Horizons Disability Care, we respect your privacy and are committed to protecting your personal information at every step.